*Public Class minimums: Our classes have a 8 person minimum. Very rarely a class does not fill or does not meet the minimum to go forward. In the unlikely event this should this happen, you will be notified and refunded at least 72 hours in advance.
***CANCELLATION POLICY & RESCHEDULE POLICY for PUBLIC CLASSES (Scroll down for TEAM-BUILDING and PRIVATE)
You may cancel for a full refund, or reschedule if you do so a minimum of 72 hours prior to the event.
You may reschedule appointments by clicking Change/Cancel appointment in the confirmation email you received after booking. You will be shown times that are available. After selecting a new date and time, you will be redirected to a confirmation page and receive an email with the updated appointment details. EACH TICKET MUST BE RESCHEDULED INDIVIDUALLY.
*Q: I/we can’t make the class and we are inside the 72hr cancellation/reschedule deadline, what is our recourse?
Though we understand situations happen, (sickness, unexpected life events) we cannot offer a refund/reschedule inside the 72 hour cancellation period deadline, as we have likely already purchased food/provisions, and have lost the opportunity to fill seats to others. Our business model is structured more like an concert or event and less like a restaurant. *As you might with concert tickets in this situation, we would encourage you to pass along the tickets to a friend or find another interested party to help recoup your loss. Thank you for understanding and not sending texts and emails asking for special consideration. We are a small business and these policies help us to stay operating.
Gift certificates are non-refundable.
Please be considerate of others and do not attend classes while sick or contagious. We work as a small team preparing communal dishes. If you are at all in question, please consult your physician. Thank you.
Email is the very best way to reach us. Our phone/voicemail is inundated with spam calls and you will get buried. Your inquiries very much matter to us!
thepricklypearcookingclasses@gmail.com
TEAM BUILDING & PRIVATE EVENT CANCELLATION POLICY:
* Full refund with notification 7 days prior to the event.
* 50% refund with notification after 7 days and up to 2 days prior to the event.
* No refund with notification within 48 hours of the event.
Thank you for understanding.