RESCHEDULES / CANCELLATIONS

If you haven’t already reviewed the policies listed on your ticket or throughout our website, particularly under our Rescheduling / Cancellations tab, please take a moment to do so before reading on.

We also kindly ask that you refrain from texting or emailing us to request special consideration for missed classes or for changes made within our 7 day notice window.

We completely understand that many guests may not be familiar with our business model before reaching out, so we wanted to take a moment to share a little more context around why these policies are important to us.

While we genuinely empathize with unforeseen circumstances, we also have to operate within a structure that keeps our small business sustainable. Because of that, we rely on our policies and are unable to offer reschedules or refunds within the 7 day notification window.

The part that can sometimes be misunderstood is this:

Our business operates very differently than a restaurant.

At a restaurant, changes in attendance can often be absorbed more easily. Our model is much closer to a ticketed event or concert.

Seven days before your scheduled class our grocery order is due to our vendors and we make staffing commitments based on attendance projections. Our groceries are delivered as ordered, and though pantry items can be put into inventory, produce perishes. Furthermore, our staff, many of which work other jobs in hospitality, have by this time set their schedule to accommodate hours. Out of respect for them we will not cut their hours due to cancellations.

So, by this point, we’ve already invested in your reservation. And because most guests book an average of 11 days before their class, we’ve most probably already lost the opportunity to refill those spots.

If we were to reschedule a reservation at that stage, it would require us to purchase ingredients a second time and staff another set-up/prep all over again.

In other words, a reschedule impacts our business in two ways: it absorbs much of the revenue from the original booking, while also taking up space in a future class that another guest may have wanted to book.

In the past, when we did try to offer last-minute rescheduling, many guests unfortunately weren’t able to attend their second booking either. That created an additional layer of loss and began affecting our ability to operate sustainably.

So, as difficult as it was, we had to stop offering that option 😞

While we never enjoy having to decline a last-minute reschedule or refund, we’ve also come to better understand why so many others in our industry have similar policies in place.

We truly love what we do, and our goal is simply to keep doing it and keep our doors open for the long term.

Thank you so much for understanding.

Deb, Mike & Staff